At FabFolly Limited, we are committed to respecting and protecting your privacy. This Privacy Notice outlines how we collect, use, store, and share your personal data in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).
1. Who We Are
We are FabFolly Limited, a fabrication-led design studio based in the United Kingdom. We offer in-house design objects through our website. If you have any questions about this notice, or about how we handle your data, you can contact us via email at hello@fabfolly.com
2. The Information We Collect
We collect and process various types of personal data depending on your interaction with us. This may include your name, email address, phone number, delivery address, and payment information when you place an order. If you create an account, we collect your login details and preferences. We also keep records of our communications with you, including emails and enquiries, to assist with your customer experience. When you visit our website, we collect information through cookies and similar technologies to improve functionality and analyse usage.
3. How We Use Your Information
Your personal data is used primarily to provide the services you request and to ensure your experience with us is smooth and tailored to your needs. This includes processing orders, customising products, managing payments, delivering items, and handling customer support. Where you have opted in, we may send you marketing emails or updates about new products or services. You can withdraw your consent at any time.
4. Legal Bases for Processing
Under UK data protection law, we rely on several lawful bases to process your information. These include the necessity of processing to perform a contract with you (for example, to fulfil an order), your consent (for email marketing), compliance with legal obligations (such as tax requirements), and our legitimate interests (such as improving our services and website performance).
5. Sharing Your Data
We may share your personal data with trusted third-party service providers who help us operate our business. This includes payment processors, delivery companies, website hosting services, and analytics providers. We ensure that all third parties are subject to strict data protection and confidentiality obligations and that they only use your information for the intended purpose of supporting our services.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy legal, accounting, or reporting requirements. When data is no longer required, we will securely delete or anonymise it in accordance with our data retention policies.
7. Your Rights
You have several rights under data protection law. These include the right to access the personal information we hold about you, the right to correct any inaccuracies, the right to request deletion of your data, the right to restrict or object to certain types of processing, and the right to withdraw consent where applicable. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority, if you believe your data is being mishandled.
8. Cookies and Website Data
Our website uses cookies to enhance your browsing experience and to collect anonymous data about how visitors use the site. This helps us improve our content and functionality. You can control cookie preferences through your browser settings or through our cookie banner when you first visit the website.
9. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. Where appropriate, we may notify you by email or via our website.
10. Contact Us
If you have any questions or concerns about this Privacy Notice or about how your data is being used, please do not hesitate to contact us at hello@fabfolly.com. We are always happy to help and committed to handling your personal information with care and transparency.